Return Policy

Overview

We want you to be completely satisfied with your purchase of our eco-friendly pest control solutions. This Return Policy outlines the terms and conditions for returning products and requesting refunds.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original packaging
• In the same condition that you received it
• Returned within 30 days of purchase
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Certain items cannot be returned for health and safety reasons:

• Opened or used products
• Products without original packaging
• Items purchased more than 30 days ago
• Custom or personalized items

Return Process

To initiate a return, please follow these steps:

1. Contact us at contact@ghefryonux.world or call +1 (512) 468-7010 to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return instructions

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will cover the return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us to arrange the exchange.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Email: contact@ghefryonux.world
Phone: +1 (512) 468-7010
Address: 1157 Willow Creek Drive, Austin, TX 78745, United States